Privacy Policy
Our Commitment to Privacy
This practice is committed to protecting the privacy and confidentiality of your personal and health information in accordance with applicable Australian privacy laws and professional obligations.
Information We Collect
We may collect:
Name, date of birth, address, phone number, and email address
Emergency contact details
Medical and health history
Referral information
Medicare, DVA, NDIS, WorkCover, or insurance details where applicable
Appointment and billing information
Clinical notes, reports, and treatment records
Why We Collect Information
We collect information to:
Provide physiotherapy assessment and treatment
Communicate with you regarding your care
Manage appointments and administration
Process payments and claims
Liaise with other healthcare providers involved in your care
Meet legal, regulatory, and professional obligations
Disclosure of Information
Your information may be disclosed to:
Referring practitioners
General practitioners
Specialists and other healthcare providers involved in your care
Medicare, DVA, insurers, WorkCover, NDIS, or other funding bodies
External service providers assisting with administration or technology services
Regulatory authorities where required by law
We will only disclose information where authorised by you, reasonably necessary for your care, or otherwise required or permitted by law.
Storage and Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Information may be stored in secure electronic practice management systems and physical records where necessary.
Access and Correction
You may request access to your personal information or request correction of inaccurate information by contacting the practice.
Requests may be subject to applicable legal and professional requirements.
Electronic Communications
By providing your contact details, you consent to receiving appointment reminders and communications relating to your care via telephone, SMS, email, or other electronic means.
While reasonable security measures are used, electronic communications may not always be completely secure.
Complaints
If you have concerns regarding your privacy, please contact the practice in writing.
We will investigate complaints and respond within a reasonable timeframe.
Soma Motion email: info@somamotionstudio.com